Troubleshooting
Here are the solutions to some common issues. If you have any questions that can't be answered here or elsewhere in the manual please do contact us, we will answer your question and add the solution in here for others.
- I have created a page but I can't see it on the website
- When I am using the content editor sometimes I cannot delete some of the content, or I cannot change the style or the cursor sticks.
- I have created a user but when the user logs in they keep getting error messages saying they don't have the permissions to do what they need to do.
- I have created a page and chosen a module as the content type but when I view the page the content area is blank.
I can't see a page I have created
Check the publishing settings, if the page is not published then it won't appear in the front end of the website.
If you cannot see the page in the back end of the website check you have the view permission. If you don't it won't appear in the list.
When I am using the content editor sometimes I cannot delete some of the content, or I cannot change the style or the cursor sticks.
The WYWSIWYG (what you see is what you get) editor is a complex piece of 'Javascript' code working through your web browser. It converst what you input using the editor into (X)HTML (the language used to create web pages) for you. Sometimes hidden code in your content will cause these problems or it may just be a glitch, similar to the kinds of things that can happen in word.
To resolve these kinds of issues, try using the 'delete' or backspace key to delete the offending content. You can also try selecting a chunk of content and deleting it or try deleting all of it and starting afresh.
If you are cutting and pasting from Microsoft office or a similar application, try using the paste as plain text button or the paste from word button. Copying from office and similar programs can result in unwanted hidden code being pasted that stops you formatting as you would wish. We recommend you use word pad or notepad as the source for your cutting and pasting to minimise problems like these.
I have created a user account but when the user logs in they keep getting error messages saying they don't have the permissions to do what they need to do.
This means that the user you have created has not been granted the access they need. Depending on how your website is set up you may need to make them a member of a group, assign global permissions on their user record, assign them permissions on a specific object in the system or a combination of these options. To find out more about permissions please see the about permissions guide in the reference guides section of this manual or contact us and we can assist you.
I have created a page and chosen a module as the content type but when I view the page the content area is blank.
This means that you have not selected content for the module to display. This also happens when you delete the instance of a module (e.g. Gallery) that a page is set to display. Locate the page in the back-end and click to edit it.
- In the block in question select the appropriate content from the block options.
- Save
Now you have specified content to appear and it should appear when you view the page.